At Mora Jewel, every piece is thoughtfully curated and carefully packed to bring you a beautiful and seamless shopping experience.
We truly hope you love every order you receive.
As a premium fashion jewellery brand, we maintain a carefully structured return policy to ensure fairness, product integrity, hygiene, and quality assurance for all customers.
By placing an order with Mora Jewel, you agree to the terms outlined below.
1. Return Window
Customers may request a return within:
5 days of delivery
Requests submitted after 5 days from the delivery date may not be eligible for review.
2. Eligible Return Conditions
To qualify for a return or exchange request, the item must:
- Be unused and unworn
- Be in original condition
- Include original packaging
- Have no visible signs of damage caused after delivery
- Meet our verification requirements
Mora Jewel reserves the right to reject requests that do not meet these conditions.
3. Damaged, Incorrect, or Missing Items
If you receive:
- a damaged item
- an incorrect product
- a missing item
please contact us within:
48 hours of delivery
Email:
care@morajewel.com
Your request should include:
- Order number
- Clear product images
- Parcel images
- Unboxing video
- Brief description of the issue
Approved requests may be eligible for:
- replacement support
- exchange assistance
- Mora Store Credit
depending on product availability and verification review.
4. Mandatory Unboxing Video Requirement
For any claim related to:
- transit damage
- missing products
- incorrect items
- packaging issues
a clear parcel opening video is mandatory.
The video must:
- start before opening the package
- clearly show the sealed parcel
- remain continuous without cuts or edits
- clearly display the issue being reported
Claims submitted without a valid unboxing video may not qualify for review.
This policy helps protect both our customers and Mora Jewel from fraudulent claims.
5. Non-Returnable Products
The following items are not eligible for return or exchange:
- Customized jewellery
- Personalized products
- Sale or discounted items
- Products damaged due to misuse or improper handling
For hygiene and quality assurance purposes, certain additional items may occasionally be marked non-returnable on the product page.
6. Return Resolution
At Mora Jewel, approved return requests may be eligible for:
- exchange assistance
- replacement support
- Mora Store Credit
depending on the nature of the request and verification review.
Our support team carefully evaluates each case to ensure a fair and seamless customer experience.
At this time, Mora Jewel does not provide direct monetary refunds to the original payment method.
7. Return Shipping
If a return request is approved due to:
- damaged product
- incorrect item sent by Mora Jewel
- verified transit damage
Mora Jewel will arrange or cover the applicable return shipping process.
8. Exchange Policy
Exchanges may be approved only in select situations, subject to:
- stock availability
- product condition
- successful verification review
Mora Jewel reserves the right to determine exchange eligibility on a case-by-case basis.
9. Order Cancellation
Orders may only be cancelled before dispatch.
Once an order has been shipped, it can no longer be cancelled.
Mora Jewel reserves the right to cancel orders in situations including but not limited to:
- stock unavailability
- pricing errors
- suspicious transactions
- unverifiable COD orders
- fraudulent activity
Customers will be notified accordingly in such cases.
10. COD Orders
Cash on Delivery (COD) may be available only for select locations and eligible orders.
Mora Jewel reserves the right to:
- disable COD for certain PIN codes
- restrict COD access for high-risk orders
- verify orders before dispatch
Repeated failed COD deliveries may lead to future COD restrictions.
11. Product Care & Material Disclaimer
Our jewellery is crafted using premium anti-tarnish materials including stainless steel and brass with gold or silver plating.
Our pieces are designed for everyday elegance and may feature:
- anti-tarnish properties
- skin-friendly materials
- water-resistant finishes
- nickel-free craftsmanship
However, product longevity may vary depending on:
- usage
- skin chemistry
- moisture exposure
- perfumes or chemicals
- storage conditions
- care practices
Customers are encouraged to follow proper jewellery care instructions for the best experience.
12. Contact Us
For all return or exchange related assistance, please contact:
Mora Jewel
JP Nagar Phase 7
Bangalore – 560078
India
Email:
care@morajewel.com
Website:
Mora Jewel