Store Address
JP Nagar, Phase 7, Bangalore, 560078
Call Us
7305001253
Mail Us
care@morajewel.com
Contact Us
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Frequently Asked Questions
We carefully prepare every order before dispatch to ensure it reaches you in perfect condition.
- Processing Time: 1–2 business days
- Delivery: Usually 3–7 business days, depending on your location.
Once your order is shipped, you'll receive a tracking link via email or SMS so you can follow its journey.
Your satisfaction is important to us. If your product is eligible under our return or exchange policy, we'll be happy to assist you. Please ensure the jewelry is unused, in its original packaging, and returned within the specified time frame mentioned in our policy. For full details, please visit our Returns & Exchange Policy page.
We sincerely apologize if that happens. Please contact us within 48 hours of receiving your order with your order number and clear photos or a short video of the product and packaging. Our team will review your request promptly and work with you to provide a suitable resolution.
Your satisfaction means everything to us. Once your returned item has been received and approved by our quality team, we'll issue a Store Credit for the eligible amount within 2–3 business days.
Your credit note will be delivered to your registered email and can be redeemed on your next purchase, allowing you to continue enjoying the Mora experience at your convenience.
Please note: We do not offer cash refunds under any circumstances. All approved cases are resolved via store credit or exchange only.
If you need any assistance, our customer care team is always here to help.
Yes. Mora Jewel is thoughtfully crafted for modern everyday wear. Our jewelry is waterproof, sweatproof, and designed to keep up with your daily lifestyle, so you can wear it with confidence from AM to PM.
To help preserve its beautiful finish for years to come, we recommend avoiding contact with sharp or abrasive objects, as they may cause scratches. When not in use, store your jewelry in the Mora pouch or jewelry box to keep it protected.
With simple care, your Mora jewelry will continue to look elegant and shine beautifully for years.
We're always happy to help.
You can reach us through:
Our customer care team aims to respond within 24 business hours, and often much sooner.