At Mora Jewel, every order is carefully packed with attention to detail to ensure it reaches you beautifully and securely.
This Shipping & Delivery Policy outlines important information regarding order processing, shipping timelines, delivery expectations, and courier services for purchases made through Mora Jewel.
By placing an order with Mora Jewel, you agree to the terms outlined below.
1. Shipping Availability
Currently, Mora Jewel ships across:
India only
We are working toward expanding our shipping services to additional regions in the future.
2. Order Processing Time
Orders are typically processed within:
1–3 business days
During:
- launches
- festive periods
- promotional sales
- high-order volume periods
processing timelines may occasionally be extended.
Customers will be notified in case of significant delays.
3. Estimated Delivery Timeline
Estimated delivery timelines are:
3–7 business days
depending on:
- delivery location
- courier partner availability
- operational conditions
Remote or non-serviceable areas may require additional delivery time.
Please note:
delivery timelines are estimates and may occasionally vary due to external logistics conditions.
4. Shipping Charges
Free Shipping
Mora Jewel currently offers:
complimentary standard shipping across India
Limited-time shipping offers or promotional shipping conditions may occasionally apply during campaigns or special collections.
5. Courier Partners
To ensure secure and reliable deliveries, Mora Jewel may ship orders through trusted logistics partners including:
- Blue Dart
- Shiprocket
- other verified courier providers
Courier selection may vary depending on:
- serviceability
- location
- operational efficiency
6. Order Tracking
Once your order has been shipped, you will receive:
- shipping confirmation
- tracking details
- courier updates
via:
- SMS
- WhatsApp notifications (where applicable)
Tracking updates may take some time to reflect after dispatch.
7. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for select PIN codes and eligible orders.
Mora Jewel reserves the right to:
- restrict COD availability
- verify COD orders before dispatch
- disable COD for high-risk or suspicious transactions
Repeated failed COD deliveries may result in future COD restrictions.
8. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- weather conditions
- courier disruptions
- public holidays
- operational limitations
- unforeseen logistics issues
Mora Jewel is not liable for delays caused by third-party courier services or circumstances beyond our control.
9. Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping information during checkout.
Mora Jewel is not responsible for:
- delays caused by incorrect addresses
- failed deliveries due to customer unavailability
- additional shipping charges resulting from incorrect information
If a shipment is returned to us due to incorrect delivery details, additional re-shipping charges may apply.
10. Damaged Packages
If your package appears:
- damaged
- tampered with
- opened during transit
please:
- record a parcel opening video
- retain all packaging materials
- contact us immediately at:
care@morajewel.com
Claims related to transit damage may require:
- parcel images
- product photographs
- continuous unboxing video
11. Lost or Undelivered Orders
If your tracking information shows delivered but you have not received the package, please contact us within:
48 hours
We will coordinate with the courier partner to investigate the issue.
Resolution timelines may vary depending on courier investigations.
12. Delivery Refusal
Customers are requested not to refuse deliveries without prior communication.
Repeated refused deliveries, especially for COD orders, may lead to:
- future COD restrictions
- account limitations
- cancellation of future orders
13. Contact Us
For shipping or delivery-related assistance, please contact:
Mora Jewel
JP Nagar Phase 7
Bangalore – 560078
India
Email:
care@morajewel.com
Website:
Mora Jewel
now creat terms and condition policy
Terms & Conditions — Mora Jewel
Effective Date: [Insert Launch Date]
Welcome to Mora Jewel.
These Terms & Conditions govern your access to and use of our website, products, services, and related platforms operated by Mora Jewel (“we,” “our,” or “us”).
By accessing or using this website, you agree to comply with and be bound by the terms outlined below. If you do not agree with these terms, please refrain from using our website.
1. General Overview
Mora Jewel is a fashion jewellery brand offering curated jewellery and accessories through our online platform.
These Terms apply to:
- website browsing
- account creation
- purchases
- order placement
- customer interactions
- promotional participation
- all services offered through our platform
We reserve the right to update, modify, or revise these Terms at any time without prior notice.
2. Eligibility to Use
By using our website, you confirm that:
- you are at least 18 years of age
- you are legally capable of entering binding agreements
- the information provided by you is accurate and complete
If you are under 18, website usage must occur under parental or guardian supervision.
3. Product Information
We strive to ensure that all product descriptions, images, colours, specifications, and pricing are represented as accurately as possible.
However:
- slight variations in colour or finish may occur due to lighting, photography, or screen settings
- handcrafted or plated jewellery may naturally vary slightly in appearance
Mora Jewel reserves the right to:
- update product details
- discontinue products
- modify pricing
- limit product quantities
without prior notice.
4. Jewellery Materials & Product Care
Our jewellery may include:
- stainless steel
- brass
- gold plating
- silver plating
- anti-tarnish finishes
- skin-friendly materials
While many products are designed for durability and everyday elegance, product longevity may vary depending on:
- usage
- skin chemistry
- storage conditions
- exposure to moisture or chemicals
- care practices
Terms such as:
- anti-tarnish
- water-resistant
- hypoallergenic
- nickel-free
describe general product characteristics and should not be interpreted as permanent or universal guarantees.
Customers are encouraged to follow proper jewellery care instructions.
5. Account Registration
Customers may create accounts to:
- manage orders
- save addresses
- maintain wishlists
- access purchase history
You are responsible for:
- maintaining account confidentiality
- protecting your login credentials
- all activity occurring under your account
Mora Jewel reserves the right to suspend or terminate accounts involved in suspicious or fraudulent activity.
6. Orders & Acceptance
Placing an order on Mora Jewel does not guarantee automatic acceptance.
We reserve the right to:
- accept or decline orders
- limit quantities
- cancel suspicious transactions
- reject unverifiable COD orders
- refuse service in certain situations
Customers will be notified if an order cannot be processed.
7. Pricing & Payments
All prices displayed on the website are listed in:
Indian Rupees (INR)
Accepted payment methods may include:
- UPI
- Debit/Credit Cards
- Wallets
- Razorpay-supported payments
- Cash on Delivery (where applicable)
Mora Jewel reserves the right to correct:
- pricing errors
- technical inaccuracies
- promotional miscalculations
without prior notice.
8. Shipping & Delivery
Mora Jewel currently ships across India.
Estimated delivery timelines are typically:
3–7 business days
Delivery timelines are estimates and may vary due to:
- courier operations
- weather conditions
- regional serviceability
- unforeseen logistics delays
Further details are outlined in our Shipping & Delivery Policy.
9. Returns, Exchanges & Refunds
Returns and exchanges are governed by our Return, Refund & Exchange Policy.
Approved return requests may be resolved through:
- replacement support
- exchange assistance
- Mora Store Credit
Mora Jewel currently does not offer direct monetary refunds to the original payment method.
Certain products including customized or sale items may not qualify for return or exchange.
10. Mandatory Unboxing Video Requirement
For claims related to:
- damaged products
- missing items
- incorrect orders
- transit issues
customers must provide a clear continuous parcel opening video.
Claims submitted without valid unboxing proof may not qualify for review.
11. Intellectual Property Rights
All content available on Mora Jewel, including but not limited to:
- logos
- branding
- product photography
- videos
- website design
- graphics
- text
- visual assets
- creative concepts
is the exclusive intellectual property of Mora Jewel and is protected under applicable copyright, trademark, and intellectual property laws.
Unauthorized:
- copying
- reproduction
- resale
- imitation
- commercial use
- content theft
is strictly prohibited and may result in legal action.
12. Prohibited Activities
Users may not:
- misuse the website
- engage in fraudulent transactions
- copy or scrape website content
- attempt unauthorized access
- distribute malware or harmful code
- impersonate Mora Jewel
- create fake accounts or reselling pages
Mora Jewel reserves the right to restrict or terminate access for violations of these Terms.
13. Marketing & Communications
By using our platform or subscribing to updates, you may receive:
- order notifications
- promotional emails
- WhatsApp updates
- SMS communications
- marketing campaigns
You may opt out of promotional communications at any time.
14. Third-Party Services
Mora Jewel may use third-party providers including:
- payment gateways
- logistics partners
- analytics services
- advertising platforms
including but not limited to:
- Razorpay
- Shiprocket
- Blue Dart
- Meta Platforms
- Google services
We are not responsible for third-party operational interruptions or external platform issues.
15. Limitation of Liability
Mora Jewel shall not be held liable for:
- indirect losses
- incidental damages
- delivery delays caused by third parties
- technical interruptions
- misuse of products
- allergic reactions varying by individual sensitivity
Customers are advised to review product descriptions and care instructions carefully before purchase.
16. Force Majeure
Mora Jewel shall not be liable for delays or failure in performance caused by events beyond reasonable control, including:
- natural disasters
- strikes
- internet failures
- governmental restrictions
- courier disruptions
- pandemics
- operational interruptions
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of courts located in:
Bangalore, Karnataka
18. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Mora Jewel
JP Nagar Phase 7
Bangalore – 560078
India
Email:
care@morajewel.com
Website:
Mora Jewel