At Mora Jewel, every order is carefully packed with attention to detail to ensure it reaches you beautifully and securely.
This Shipping & Delivery Policy outlines important information regarding order processing, shipping timelines, delivery expectations, and courier services for purchases made through Mora Jewel.
By placing an order with Mora Jewel, you agree to the terms outlined below.
1. Shipping Availability
Currently, Mora Jewel ships across:
India only
We are working toward expanding our shipping services to additional regions in the future.
2. Order Processing Time
Orders are typically processed within:
1–3 business days
During:
- launches
- festive periods
- promotional sales
- high-order volume periods
processing timelines may occasionally be extended.
Customers will be notified in case of significant delays.
3. Estimated Delivery Timeline
Estimated delivery timelines are:
3–7 business days
depending on:
- delivery location
- courier partner availability
- operational conditions
Remote or non-serviceable areas may require additional delivery time.
Please note:
delivery timelines are estimates and may occasionally vary due to external logistics conditions.
4. Shipping Charges
Free Shipping
Mora Jewel currently offers:
complimentary standard shipping across India
Limited-time shipping offers or promotional shipping conditions may occasionally apply during campaigns or special collections.
5. Courier Partners
To ensure secure and reliable deliveries, Mora Jewel may ship orders through trusted logistics partners including:
- Blue Dart
- Shiprocket
- other verified courier providers
Courier selection may vary depending on:
- serviceability
- location
- operational efficiency
6. Order Tracking
Once your order has been shipped, you will receive:
- shipping confirmation
- tracking details
- courier updates
via:
- SMS
- WhatsApp notifications (where applicable)
Tracking updates may take some time to reflect after dispatch.
7. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for select PIN codes and eligible orders.
Mora Jewel reserves the right to:
- restrict COD availability
- verify COD orders before dispatch
- disable COD for high-risk or suspicious transactions
Repeated failed COD deliveries may result in future COD restrictions.
8. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- weather conditions
- courier disruptions
- public holidays
- operational limitations
- unforeseen logistics issues
Mora Jewel is not liable for delays caused by third-party courier services or circumstances beyond our control.
9. Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping information during checkout.
Mora Jewel is not responsible for:
- delays caused by incorrect addresses
- failed deliveries due to customer unavailability
- additional shipping charges resulting from incorrect information
If a shipment is returned to us due to incorrect delivery details, additional re-shipping charges may apply.
10. Damaged Packages
If your package appears:
- damaged
- tampered with
- opened during transit
please:
- record a parcel opening video
- retain all packaging materials
- contact us immediately at:
care@morajewel.com
Claims related to transit damage may require:
- parcel images
- product photographs
- continuous unboxing video
11. Lost or Undelivered Orders
If your tracking information shows delivered but you have not received the package, please contact us within:
48 hours
We will coordinate with the courier partner to investigate the issue.
Resolution timelines may vary depending on courier investigations.
12. Delivery Refusal
Customers are requested not to refuse deliveries without prior communication.
Repeated refused deliveries, especially for COD orders, may lead to:
- future COD restrictions
- account limitations
- cancellation of future orders
13. Contact Us
For shipping or delivery-related assistance, please contact:
Mora Jewel
JP Nagar Phase 7
Bangalore – 560078
India
Email:
care@morajewel.com
Website:
Mora Jewel